Feedback on feedback: a two-way street between residents and preceptors

  • Jane Griffiths Queen's University
  • Karen Schultz Queen's University
  • Han Han Queen's University
  • Nancy Dalgarno Queen's University

Abstract

Background: Workplace-based assessment (WBA), foundational to competency-based medical education, relies on preceptors providing feedback to residents. Preceptors however get little timely, formative, specific, actionable feedback on the effectiveness of that feedback. Our study aimed to identify useful qualities of feedback for family medicine residents and to inform improving feedback-giving skills for preceptors in PGME training program.

Methods: This study employed a two-phase exploratory design. Phase 1 collected qualitative data from preceptor feedback given to residents through Field Notes (FNs) and quantitative data from residents who provided feedback to preceptor about the quality of the feedback given. Phase 2 employed focus groups to explore ways in which residents are willing to provide preceptors with constructive feedback about the quality of the feedback they receive. Descriptive statistics and a thematic approach were used for data analysis.

Findings: We collected 22 FNs identified by residents as being impactful to their learning; analysis of these FNs resulted in five themes. Functionality was then added to the electronic FNs allowing residents to indicate impactful feedback with a “Thumbs Up” icon. Over one year, 895 out of 8,496 FNs (11%) had a “Thumbs up” added, divided into reasons of: confirmation of learning (28.6%), practice improvement (21.2%), new learning (18.8%), motivation (17.7%), and evoking reflection (13.7%). Two focus groups (12 residents, convenience sampling) explored residents’ perception of constructive feedback and willingness to also provide constructive feedback to preceptors.

Conclusion: Adding constructive feedback to existing positive feedback choices will provide preceptors with holistic information about the impact of their feedback on learners, which, in turn, should allow them to provide more effective feedback to learners. However, power differential, relationship impact, and institutional support were concerns for residents that would need to be addressed for this to be optimally operationalized.

Author Biographies

Jane Griffiths, Queen's University

MD, CCFP, FCFP, Associate Professor, Department of Family Medicine

Karen Schultz, Queen's University

MD, CCFP, FCFP, Professor, Department of Family Medicine

Han Han, Queen's University

PhD, Research Associate, Centre for Studies in Primary Care

Nancy Dalgarno, Queen's University

PhD, OCT

Director, Education Scholarship, Office of Professional Development & Educational Scholarship

Adjunct Assistant Professor, Department of Biomedical and Molecular Sciences

Faculty of Health Sciences 

Published
2021-01-12
How to Cite
Griffiths, J., Schultz, K., Han, H., & Dalgarno, N. (2021). Feedback on feedback: a two-way street between residents and preceptors. Canadian Medical Education Journal, 12(1), e32-e45. https://doi.org/10.36834/cmej.69913
Section
Major Contributions