Making Meaning from Student Evaluations of Teaching (SETs)–Seeing beyond our own horizons

  • Carina Jia Yan Zhu University of Calgary
  • Diana White University of Calgary in Qatar
  • Janet Rankin University of Calgary
  • Christina Jean Davison Zayed University
Keywords: Student evaluations of teaching, nursing education, student feedback, hermeneutics, listening

Abstract

Within postsecondary education, the assessment of effective teaching has largely relied upon student evaluations of teaching. However, the process through which teachers make sense of their student evaluations is unclear. A research team of six undergraduate nursing students and four nursing educators explored the research question: How do nursing educators make meaning from their student evaluations of teaching? Gadamerian hermeneutics guided unstructured interviews with nursing educators working at a Middle East campus of a Canadian university. The interview transcripts were interpreted through a process of naïve readings, rereadings, interpretive dialogues, and interpretive writing that generated the following hermeneutic interpretations:

  1. Teachers make meaning of their student evaluation through generalized subjective characterizations of students and through their expressed intentions for their teacher-student relationships.
  2. Some of these characterizations and expressed intentions obscured what truths could be learned from the student evaluations of teaching.
  3. The experience of receiving critical student feedback invoked a personal response, at the same time, paradoxically, teachers worked hard to “not take it personally.”

We suggest the practice of deep listening as a way to understand students’ feedback. The main takeaway message from this research is that teachers need a supportive and sustaining community of peers who are also open to listening deeply to the truths embedded in student evaluations of teaching.

Author Biographies

Carina Jia Yan Zhu, University of Calgary
Instructor, Faculty of Nursing, University of Calgary
Diana White, University of Calgary in Qatar
Nursing Instructor
Janet Rankin, University of Calgary
Associate Professor, Faculty of Nursing, University of Calgary
Christina Jean Davison, Zayed University
Instructional Designer
Published
2018-09-25
How to Cite
Zhu, C. J. Y., White, D., Rankin, J., & Davison, C. J. (2018). Making Meaning from Student Evaluations of Teaching (SETs)–Seeing beyond our own horizons. Teaching & Learning Inquiry, 6(2), 127-142. https://doi.org/10.20343/teachlearninqu.6.2.10
Section
Articles