Information and Communication Technology (ICT): In the Service of Human Services


  • Sam Lanfranco


Information and communication technology (ICT) is confronting human services with new challenges and opportunities at the individual, organizational and community level. This goes beyond increased efficiency and effectiveness in the organization and delivery of services. ICTs are expanding our perceived realities, and changing how we construct social structures and carry out social processes. The ICT-enabled electronic venue both raises the importance of collaboration and knowledge networking across all elements of the stakeholder community, and provides a venue for those efforts.