“Deliverology” and Evaluation: A Tale of Two Worlds

  • Lisa Birch Université Laval
  • Steve Jacob Université Laval
Keywords: deliverology, evaluation, results-based management, new political governance


In recent years, the new political governance, a partisan model that contributes to a permanent campaign, gained ground in public organizations. In this new context, “deliverology” is portrayed as an innovative method to help governments implement new policies and deliver on election promises. This article presents the similarities and diff erences that exist between “deliverology” and evaluation. Is deliverology really something new or is it another case of old wine in a new bottle? Is deliverology a substitute for or, instead, a complement to institutionalized evaluation? To what extent does new political governance (exemplified by deliverology and performance measurement) undermine evidence-based decision making? What is the value-added of deliverology? These questions are addressed through a critical reflection on deliverology and its value-added in Canada, where evaluation became institutionalized in many departments and agencies under the influence of results-based management, promoted by the advocates of new public management over four decades.r four decades.

Author Biographies

Lisa Birch, Université Laval
Lisa Birch is associate professor in the Department of Political Science at Laval University (Québec City, Canada), executive director of the Center for Public Policy Analysis (CAPP) and a professor at Champlain-St. Lawrence College. With a background in political science and economics, Lisa Birch has expertise in public management, public-philanthropic partnerships, the utilisation of public opinion research and evaluation, election promise fulfillment  and methodology using textual analysis. She leads the Polimeter team that tracks pledge-fulfillment by the Canadian and Quebec governments (see the Trudeau Polimeter and the Legault Polimeter).  Her recent publications focus on election promise fulfillment and ethical issues related to results-based management.
Steve Jacob, Université Laval
Steve Jacob is a full professor in the Department of Political Science at Laval University (Québec City, Canada) and director of the Center for Public Policy Analysis (CAPP) and PerfEval, a research laboratory on public policy performance and evaluation. Trained as a political analyst and historian, Steve Jacob conducts research dealing with the mechanisms of performance management and evaluation: professionalization, institutionalization and capacity building in Europe and Canada, ethics in evaluation and participatory approaches. The results of his research have been published in numerous journals. He is also the author and editor of seven books focusing on evaluation and experts’ involvement during the policy process. Steve Jacob has been an invited professor at several universities in Europe, Africa and North America.
Theme Segment- Democracy and Evaluation