Examining the Process and Effects of Engaging Patients/Family in Health Service Evaluation: Results from a one-year prospective study

Authors

  • Nathalie Gilbert University of Ottawa
  • J. Bradley Cousins University of Ottawa

DOI:

https://doi.org/10.3138/cjpe.69932

Keywords:

patient and family engagement, collaborative approaches to evaluation, health quality improvement, program evaluation

Abstract

Research on program evaluation in the context of patient/family engagement is highly limited. Logically, collaborative approaches to evaluation (CAE) align well with patient/family-centred care philosophy and hold great promise in leveraging desired outcomes. In this longitudinal case intervention study, we tracked a one-year collaborative initiative to engage health care providers and patient/family members in program evaluation, specifically improvement-oriented needs assessment activities. This research on CAE was designed to identify facilitators and barriers, describe the experience of non-evaluator stakeholders, and assess the effects of the collaborative approach. The findings illuminate the lived experiences of health care staff and patient/family members working in tandem with an evaluator to jointly produce evidence intended to improve services. We conclude with implications for ongoing research and practice.

Author Biography

Nathalie Gilbert, University of Ottawa

PhD Canadidate

University of Ottawa

Faculty of Education

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Published

2022-04-19

Issue

Section

Articles- English