Perceptions of the Use of an Outcome Monitoring Tool in a Clinical Psychology Training Centre: Lessons Learned for Performance Measurement

Keywords: outcome monitoring, training, performance measurement


The purpose of this study was to examine the perceptions of the Outcome Questionnaire (OQ) following its implementation in a university-based psychological services training centre. Participants were doctoral-level student clinicians (N=49), clinical supervisors (N=17), and clients (N=24). Data was collected through surveys, semi-structured interviews, and focus groups. Findings indicated the majority of clinicians used the OQ to monitor outcomes and the majority of stakeholders perceived it as useful. However, the extent to which the information provided by the OQ was being used was variable. Lessons learned for implementation of performance measurement systems within mental health services are discussed.    

Author Biographies

Lindsay Rosval
Lindsay Rosval, PhD, is a Clinical and School Psychologist working in private practice in Ottawa, Ontario.
Stephanie Yamin, Faculty of Human Sciences Saint Paul University

Assistant Professor

School of Counselling and Psychotherapy

Faculty of Human Sciences

Saint Paul University

Tim Aubry
Tim Aubry is a Professor in the School of Psychology and a Senior Researcher at the Centre for Research on Educational and Community Services at the University of Ottawa.